⚠ Report a Security Risk
(Only for reporting security issues – not for regular service!)
Important! This form is solely for reporting product defects that may pose a security risk to you or other users.
When should you use this form?
Only use this form if you experience a problem that could lead to a hazard, such as:
- Electric shock or sparks
- Overheating or fire hazard
- Leakage of liquids or gas
- Sharp or loose parts that can cause injury
- Other serious security risks
When should you NOT use this form?
If your product does not start or has a common malfunction, or if your product is covered by warranty but does not pose a hazard, please also use our Order Service.
What happens after your report?
Review of your case:
Our technical team will analyze the issue and possibly contact you for further information.
Action and follow-up:
If the product poses a risk, we can take steps such as:
- Technical examination of the product
- Recall of the product (if necessary)
- Information for the authorities